Shipping policy

Processing Time
Your order will be processed in 1-5 business days after your payment has processed. Most orders are processed within this time frame, but may be delayed until your payment has processed through our bank. Payment processing can take 1-5 business days. Orders placed after 5pm will be processed the following business day. There may be a delay in your order processing if your order was flagged as potential fraud or if your bank delays payments.
Disclaimer: Order processing time may exclude weekends and holidays. If payment is made via PayPal eCheck, your order will not be processed until the eCheck clears, which will extend your overall wait time. No orders will be processed or shipped until payment is confirmed with our Bank.

Shipping & Handling
All products are sourced and housed in our overseas warehouse. It typically takes 12-20 business days for items to arrive at our local office and an additional 3-5 days for delivery. Estimated shipping time is between 2-4 weeks for US, Canada & Mexico orders. If delays occur, shipping time can take up to 6weeks to arrive.You may receive multiple packages for the same order depending on in-stock availability, quantity of items in your order, or the weight of the package.
Disclaimer: Shipping times may vary depending on your location. Items may be delayed during customs.

Undeliverable Packages
If the carrier is unable to deliver your package for any reason, your package will be returned to sender. If your package is successfully returned to our office, you will be issued store credit for the items you did not receive (excluding the cost of shipping)
Disclaimer: It is the customer's responsibility to provide correct shipping information. If your package is delivered to the wrong location we will not offer you a refund or credit. Please double check the you entered the correct shipping address. If a mistake occurs, contact us before your package is shipped to correct you mailing address.

Shipping Fees
Shipping fees are non-refundable. You will not be credited for any shipping fees.
Disclaimer: Shipping fees may be more than the standard rate that you paid. Credits are based on the actual cost to ship your package, not what you paid for shipping.

Order Tracking
You will receive tracking information once your package has left our facility. Most orders receive a tracking number 2-3weeks after your order has been processed, however it may take longer if there is a delay in order processing or if a shipment is temporarily held in customs. Once you receive a tracking number from us via email/text, you will be able to track your package's transit with USPS.
Disclaimer: We are not responsible for missing, stolen, or damaged packages. We will not offer a refund or credit for packages you did not receive. Once your package is received by USPS, any shipping/tracking issues should be handled with the carrier. Estimated delivery date is not guaranteed.